Travelers going through a few of Canada’s busiest airports are experiencing longer wait times after a country-wide passport kiosk glitch interrupted customs processing.
The Canada Border Services Agency (CBSA) confirmed the disruption on Saturday, reporting the glitch impacted primary inspection kiosks at several international airports around the nation.
In an email release, a CBSA representative clarified that the outage was triggered by “an unexpected technical problem while performing regular systems maintenance,” emphasizing that steps are being taken to return connectivity as soon as possible.
Among the affected major airports are Montreal’s Trudeau International Airport, Toronto’s Pearson International Airport, and Calgary International Airport. All three have issued social media advisories cautioning passengers of possible customs delays, with travelers diverted to manual line processing as kiosks are offline.
As per the CBSA, officers are collaborating with airport administration to maintain processing times as expeditious as possible given the situation. “Safety and security standards are maintained at all times, as border services officers seek to authenticate travellers’ identities, accept their declarations and conduct any additional screening justified by each traveller’s unique circumstances,” the agency stated.
The shutdown has caused numerous passengers to wait longer than normal, with CBSA agents making manual checks rather than the automated system, which is quicker. Officials said that they are taking steps to reduce delays while maintaining full compliance with security protocols. “We thank travellers and stakeholders for their co-operation and apologize for any inconvenience,” the spokesman further added.
This is the third time in recent history that a system breakdown has resulted in major flight frustrations for travelers arriving in Canada. Previous passport kiosk failures in April and June disrupted customs operations at a number of large airports, causing extensive delays for international flights.
Though the CBSA has not indicated how long the most recent outage will last, the agency reaffirmed that its staff is working with haste to fix the technical issue and restore normal business. For the time being, Pearson, Trudeau, Calgary, and other international airport travelers are being asked to prepare ahead of time, arrive early, and anticipate delays at customs.
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