A Kroger customer is going viral after threatening the chain with a $351 walkout thanks to a frustrating checkout experience that’s sparked a wave of similar complaints.
The shopper claimed she changed her entire grocery schedule just to shop when employees would be available to ring her up, only to find out there were none. Her only option? Self-checkout. Furious, she shared the experience online and warned she might be done with Kroger for good.
In her post, she didn’t hold back. “So I’ve altered my grocery shopping schedule to coincide with when there will be staff in the store to ring up my groceries. Today? I was advised they had no one who could do it, so my only option was self-service checkout.” She continued, “I almost pushed it to the side and walked out, but I didn’t really want to go to another store and do it all over again. Maybe it’s time to switch to Food Lion.”
And she’s far from the only one fed up. Dozens of other Kroger shoppers chimed in with their own horror stories. One user commented, “Girl, we just talked about this yesterday! I’m choosing Food Lion all the time now!” Another shared, “The same happened to me last weekend. I was alone with Camden and a cart full of groceries. Over $200 was spent to do free labor for Kroger.” Someone else simply wrote, “Omg, just no.”
The uproar over poor customer service comes as Kroger faces even more backlash, this time over alleged overcharging at checkout. Shoppers have repeatedly called out the grocery giant for advertising discounted prices that don’t actually reflect on the receipt. Fortunately, if you’re in Michigan, there’s a way to fight back, and even cash in.
Thanks to the “Pricing and Advertising of Consumer Items Act,” also known as the “item pricing act,” shoppers who are charged more than the listed price can claim a “bounty” for being overcharged. The law, passed in 1976, was later updated by the “Shopping Reform and Modernization Act” in 2011. Now, stores don’t need to mark each item with an individual price tag, but they must clearly display prices near the product with signs, electronic labels, or stickers.
Under this law, if Kroger or any retailer fails to reimburse customers for the price difference, the consumer could be eligible to receive up to $550. For many, that’s more than enough incentive to keep a close eye on those receipts.
As customer frustration grows, many feel Kroger is spiraling when it comes to service. One particularly fed-up shopper summed it up best: “Could this place get any worse? You’re trying hard. Hire some cashiers.” With shoppers now considering chains like Food Lion as their go-to instead, Kroger may need to rethink its priorities fast, or risk losing loyal customers one checkout disaster at a time.
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